Management – art, act or way of organizing, controlling, planning, directing to achieve certain goals Definition of TQM (BS 4778:1991) “A management philosophy. The way of managing organization to achieve excellence. Chap2Total Quality Management Total Quality Management. It is important to understand this duality of tools (quantitative and decision-making methods) and philosophy (people issues). Total quality management integrates fundamental management techniques, existing improvement efforts, and technical tools. Total quality management involves both quantitative methods and human resources.
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